By placing a booking with JIM’S TRAVEL, you agree that you have read, understood and accept the Terms and Conditions as detailed below.
These Terms and Conditions are in addition to your rights as a consumer.
These Terms and Conditions apply whether the agreement is in written or verbal form.
These Terms and Conditions apply as soon as the Hirer agrees to accept the booking verbally or in writing.
Use of Vehicle / Purpose of the journey
The Hirer is responsible for checking the accuracy of the booking confirmation and notifying JIM’S TRAVEL of any errors immediately.
The Hirer must notify JIM’S TRAVEL of any bookings for football matches, music festivals or political demonstrations and rallies at the time of booking, as there may be specific legal or other requirements that could affect the booking.
Failure to notify the Company correctly of the nature of the journey will be construed as breach of contract and at the discretion of JIM’S TRAVEL may lead to cancellation of the booking without compensation or refund.
JIM’S TRAVEL may, during busy periods, contract out to a small select companies who are trustworthy and fully insured
Payment
Unless agreed either in writing or verbally, JIM’S TRAVEL can not guarantee a booking until the deposit has been paid.
If payment has not been received within the agreed timescales then the JIM’S TRAVEL can no longer guarantee the quoted price and reserves the right to revise its quotation.
All monies must be paid in full prior to the booking unless expressly agreed by the JIM’S TRAVEL in writing.
Booking Confirmations and Amendments
It is the responsibility of the Customer to check the Booking Confirmation, once received, for its accuracy and completeness, any discrepancies found in the Booking Confirmation should be communicated to the Company as a matter of urgency and within 24 hours.
Any amendments required by the Hirer will only be considered implemented once confirmed in writing and once a new booking confirmation has been issued.
If an updated booking confirmation has not been issued the Hirer will be subject to the initial booking confirmation.
Any amendment made by the Hirer to the initial booking confirmation may be subject to additional charges.
Route and time variation
Unless agreed at the time of booking, the route taken will be at the sole discretion of the Driver, according to road, traffic and weather conditions at the time of travel.
Stops will be made to satisfy legal requirements regarding breaks and rest periods.
It is the Hirers responsibility to account for all passengers at those times.
The Company cannot accept any liability for losses incurred by passengers who do not adhere to the Hirers instructions.
In any event the vehicle(s) will depart at times agreed with the Hirer and the Agent will not be liable for any loss or injury sustained by any passenger who fails to join a vehicle at the appointed time.
Any changes requested by the Hirer shall be at the Drivers discretion.
If agreed, the Driver may charge an additional fee for amendments to the original booking, including but not limited to additional drop off points.
Delays and/or Breakdown
The hours agreed with the Agent for the operation of any hire must be strictly observed, so that current regulations governing Drivers’ hours and rest periods can be complied with.
If delays occur for whatever reason, JIM’S TRAVEL may take whatever action is deemed necessary for the Vehicle in order to comply with the law.
Where delays do occur the Company cannot be held responsible for any losses arising as a result of those delays or non-completion of the services.
The Agent gives any advice on journey time in good faith but does not guarantee the completion of any journey in any specific time and will not be liable for loss, delay or inconvenience caused by the actual time of the journey.
JIM’S TRAVEL cannot be held liable for any inconvenience or loss incurred caused for any reason, including breakdown or unforeseen delay be that en-route to pick up the Hirer or en-route to the booking destination as a result.
Under the circumstances of traffic or road accidents, adverse weather conditions, compliance with police, customs or other government officials delaying JIM’S TRAVEL picking up the client at the agreed time, JIM’S TRAVEL will not be liable for loss, delay or inconvenience caused.
Additional Charges
If, as a result of the Hirer or passengers, the coach requires cleaning over and above that normally carried out, the Hirer will be liable for the reasonable cost of this. This charge will vary depending on the cleaning required.
Unless it has been agreed otherwise, the hire price will not include tickets, admission charges, ferries, road tolls or parking. However, JIM’S TRAVEL may make these arrangements, on request, on the Customer’s behalf and would do so acting as an agent for the Customer.
This means that any terms and conditions applicable to that transaction by that supplier (i.e. those relating to payment, cancellation, refunds etc.) would be as binding on the Customer as if they had made these arrangements directly. JIM’S TRAVEL will not enter into any arrangement on the Customer’s behalf until payment from the Customer to JIM’S TRAVEL has been made.
JIM’S TRAVEL reserves the right to charge for damage to vehicles made by the Hirer and/or the passengers. Monies will be collected from the Hirer.
Vehicle Capacity/Luggage and Passengers Property
JIM’S TRAVEL will accept a minimum of 6 passengers (at the discretion of JIM’S TRAVEL) to a maximum of 16 passengers as governed by the license supplied to said vehicle.
JIM’S TRAVEL will take account of the amount of luggage as well as the number of passengers specified at the booking time.
The Customer must ensure they specify the correct information at the time of the booking and inform the Company as soon as possible if there are any changes.
Whilst JIM’S TRAVEL will take all reasonable care with passenger’s property it cannot accept liability for any damage to, or loss of that property being carried on the vehicle and the Company strongly recommends that no valuables should be left on the vehicle at any time, even if that vehicle is locked.
The Company cannot accept responsibility for any loss of or damage to property left on the vehicle after hire.
Property found on the vehicle after hire will be held at the vehicle operating base for a maximum period of 3 months and disposed of thereafter. It is the Hirers’ or the passenger’s responsibility to collect the property and any costs incurred to collect the property are to be borne by the Hirer or passenger.
Animals
No animal may be carried without the prior agreement of the JIM’S TRAVEL
Conduct of Passengers
The Driver is responsible for the safety of the vehicle.
It is the responsibility of the Hirer to ensure that all Customers wear seat belts where provided.
Smoking and the consumption of alcohol and/or illegal drugs is not permitted on the coach and the Hirer will be responsible for ensuring that this is observed. Any passenger whose conduct is in breach of statutory regulations may be removed from a vehicle or prevented from boarding on the Driver’s authority.
For any reason, the Driver has the discretion to either remove, or not allow any passengers on the coach if the passenger is abusive, damages the coach, or not fit to travel due to being intoxicated with alcohol or illegal drugs.
In such event, at the Driver’s sole discretion, the journey may continue once the passenger or passengers have been removed from the vehicle, but should passenger conduct result in summary termination of the journey, the Company reserves the right to cancel any other parts of a booking, and in such circumstances the forfeiture of any monies paid, and no claims for compensation or refund in either whole or part shall be entertained.
Any damage caused to the vehicle by the Hirer or any of the passengers shall be the responsibility of the Hirer and the Hirer shall be liable for all costs related thereto.
Tickets for Amusement Parks and other venues
JIM’S TRAVEL may arrange tickets on the Customer’s behalf at an agreed rate for access to Amusement Parks and other venues..
All tickets issued are subject to the terms and conditions of the venue, and JIM’S TRAVEL recommends that particular attention is paid to the requirements for use of specific rides or attractions. Copies of the venues terms and conditions can be provided on request.
In the event of an unscheduled closure of the venue, a full refund of the ticket price, less an administration charge will be made, no refund will be made in respect of closure of part of the venue or any particular ride or attraction.
Insurance
JIM’S TRAVEL is fully insured with a public liability value of £5 million pounds
Cancellation by the Hirer
In the event of cancellation by the Hirer. The Hirer shall be liable on the following terms. Cancellation must be made in writing and in all cases the deposit is non-refundable.
Cancellation by JIM’S TRAVEL
In the event that JIM’S TRAVEL is unable to meet all or part of the Customer’s booked requirements due to reasons of emergency, vehicle unavailability, or other reason, JIM’S TRAVEL will take all reasonable measures to provide a replacement or alternative solution. If this is not possible, the Company retains the right to return all monies paid and, without liability, cancel the booking providing the Customer with as much notice as possible.
Interpretation
These Terms and Conditions will prevail over any terms or conditions contained elsewhere or anything implied by law, trade custom, practice or course of dealing.
English Law
This Agreement is subject to the laws and courts of England and Wales.