Jim’s Travel – Privacy & Cookies Policy
Last updated: October 2025
1. Introduction
Jim’s Travel (“we”, “us”, “our”) is a member of Dunmow Minicab Company. We are committed to protecting your personal data and your privacy. This statement explains how we collect, use, and safeguard information you provide to us when booking or using our transport services, visiting our websites, or communicating with us.
2. Who We Are
James Gerald McEwan T/As Jims Travel Registered Address: 4 Ongar Road, Great Dunmow, CM6 1ES Email: infojimstravel@gmail.com Phone: 01371 666010 We act as the data controller for personal data collected through our websites, apps, phone bookings, and partner booking systems.
3. Information We Collect
We may collect the following types of personal data: – Contact details: name, phone number, email address, address. – Booking details: journey origin/destination, date/time, payment method, number of passengers, luggage information. – Driver & vehicle details (for partner operators). – Payment information (processed securely via approved payment providers; we do not store full card data). – Communications: correspondence, complaints, or feedback. – Technical data: IP address, browser type, and cookies (see section 9).
4. How We Use Your Information
We process your information for the following purposes: – To manage bookings and provide transport services. – To communicate with you about your booking or enquiry. – To comply with licensing and legal obligations (e.g. local authority record-keeping). – To improve our services, safety, and customer experience. – To send important updates or service notifications. – For limited marketing communications, only with your consent. We only use your data where lawful grounds exist — typically because it’s necessary to perform a contract, comply with legal duties, or you’ve consented.
5. Data Sharing
We may share your information with: – Licensed drivers or subcontracted operators who fulfil bookings on our behalf. – Payment processors and banking partners. – IT and software providers supporting our booking systems. – Law enforcement or licensing authorities, when legally required. All partners are required to keep your information safe and use it only for the purposes of providing the service.
6. Data Retention
We retain booking records for up to 12 months (or longer if required by local council licensing regulations). Financial records may be retained for up to 6 years for accounting and audit purposes. Once data is no longer required, it is securely deleted or anonymised.
7. Your Rights
Under UK GDPR, you have the right to: – Access the personal data we hold about you. – Request correction of inaccurate information. – Request erasure (“right to be forgotten”), where applicable. – Restrict or object to processing. – Request data portability (to another provider). To exercise your rights, contact us at infojimstravel@gmail.com If you are unhappy with how we handle your data, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.
8. Security
We use appropriate technical and organisational measures to keep your information secure, including encryption, access controls, and secure data storage systems. Only authorised personnel and licensed partners have access to your personal information.
9. Cookies Policy
What Are Cookies Cookies are small text files stored on your device to help websites operate efficiently and improve your user experience. How We Use Cookies We use cookies to: – Enable essential website functions (e.g. booking forms, session management). – Track site usage and performance via analytics tools (e.g. Google Analytics). – Remember your preferences (e.g. pickup locations, login info).
Types of Cookies – Necessary cookies: required for core functionality. – Analytical cookies: help us improve website performance. – Marketing cookies: used only with your consent to tailor adverts. Managing Cookies You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may limit site functionality (for example, online booking forms may not work correctly).
10. Changes to This Policy
We may update this Privacy & Cookies Policy periodically. The most recent version will always be posted on our website at www.jimstravel.co.uk.
11. Contact Us
For privacy or data-related questions, please contact: Email: infojimstravel@gmail.com Phone: 01371 666010 Address: 4 Ongar Road, Great Dunmow, CM6 1ES
James Gerald McEwan T/As Jims Travel. © All rights reserved.